Journal of Business and Retail Management Research
Volume 03 Issue 2 (April 2009)
Issue citation and reference package
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1. Retail Management
Authors: S. S. Aggarwal
Published: 24 Feb 2012
Article URL: https://mail.ijbed.org/details&cid=38
References: Aaker, D 1992, Strategic Market Management, John Wiley & Sons, Inc, Canada. Bates, A 1989, ‘The Extended Specialty Sore: A Strategic Opportunity for the 1990s’, Journal of Retailing, vol. 65, no. 3, pp. 379 - 88. Conant, J, Smart, DT, & Solano-Mendez, R 1993, ‘Generic Retailing Types, Distinctive Competencies, & Competitive Advantage’, Journal of Retailing, vol. 69, no. 3, Fall, pp. 254 – 279. Day, GS. & Wensley, R. 1988, ‘Assessing Advantage: A Framework for Diagnosing  Competitive Superiority’, Journal of Marketing, vol. 52, no. 2, April, pp. 1 – 20. Homburg, C, Hoyer, WD & Fassnacht, M 2002, ‘Service Orientation of a Retailer’s  Business Strategy: Dimensions, Antecedents, & Performance Outcomes’, Journal of Marketing, vol. 66, no. 4, p. 86. Johnson, G & Scholes, K 2002, Exploring Corporate Strategy, 6th edn, Pearson Education Limited, Essex Leedy, PD & Ormrod, JE 2004, Practical Research Planning & Design, 9th edn, PrenticeHall, Upper Saddle River. Lowson, RH 2001, ‘Customised operations strategies for retailers in fast moving  consumer industries’, International Review of Retail, Distribution and Consumer Research, vol. 11, 2, 201-24. Lynch, DF. Keller, SB. & Ozment, J 2000, ‘The Effects Of Logistics Capabilities And Strategy on Firm Performance‘ Journal of Business Logistics, vol. 21 Issue 2, p47 Palmer, JW & Markus, ML 2000, ‘The Performance Impacts of Quick Response and Strategic Alignment in Specialty Retailing’, Information Systems Research, vol. 11, no. 3, p. 241. Quinn 1999, ‘Control and support in an international franchise network’, International Marketing Review, vol. 16 No. 4 Radder, L 1996, ‘The Marketing Practices of Independent Fashion Retailers: Evidence from South Africa’, Journal of Small Business Management, vol. 34, no. 1, January, pp. 78 – 84. Walters, D & Knee, D 1989, ‘Competitive Strategies in Retailing’, Long Range Planning, vol. 22, no. 6, pp. 74 – 84. Walters, RG. 1988, ‘Retail Promotions & Retail Store Performance’, Journal of Retailing, vol. 64, No 2, Summer, pp. 153 – 180.​​​​​​​
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2. Reasons for Business Failures
Authors: Anthony S. McKenzie; Nana Yaw Annor-Adjei
Published: 24 Feb 2012
Article URL: https://mail.ijbed.org/details&cid=39
References: Armstrong M, (2001); Human Resource Management Practice. The Bath Press, Bath, UK. Besterfield D H, Besterfield-Michna C, Besterfield G H, Besterfield-Sacre M (1999); Total Quality Management. Prentice Hall, New Jersey Blanchard Ken, Leadership and the One Minute Manager – Harper Collins Publishers Cole, G, (2002); Personnel and Human Resource Management. Thomson Learning, London. Cole, G. A, Strategic Management (2nd edition) Letts Educational (1997) David M Upton, the Management of Manufacturing Flexibility. California Management Review, vol. 36, no 2, 1994.  Ivancevich J M and Matteson M T, (2002); Organisational behaviour and management. McGraw-Hill, New York Lonergan, Mark, The implications of European legislation on workforce agility. An Elan white-paper, www.elanrto.com, version 1.0 August 2005  Taylor, F.W. (1947), Scientific Management, Harper and Row Taylor, Robert, Labour Flexibility in Europe. ww.esrcsocietytoday.ac.uk, Issue 6 William Collier, Green, Francis & Young-Bae Kim; Training and Establishment Survival.  Skills for Business Publication: March 2007 Useful Websites     www.cam.ac.uk  11th December 2007 www.pwc.com  23rd November 2007 www.pricewaterhouse/corporate  cycle
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3. Comparing Universitie's perception of what their Students expect and student's expectations
Authors: Dr. Supathanish Termsnguanwong
Published: 24 Feb 2012
Article URL: https://mail.ijbed.org/details&cid=40
References: Arimoto, A. (1997). Market and higher education in Japan. Higher Education Policy. 10 (3/4). 199-210.   Albert Caruana, B. Ramaseshan, Michael T. Ewing, 1997. Market orientation and organizational commitment in the Australian public sector. International Journal of Public Sector Management. Volume: 10 Issue: 4 Page: 294 - 303                           Beck, J.D.W. and Yeager, N.M. (1996), How to prevent teams from falling,Quality Progress, March. Crosby, P.B. (1979) Quality is free, London: Penguin Books Ltd. Gummesson, E. (1998), Implementation requires a paradigm, Academy of Marketing Science Journal, vol.26, no.3, pp.242-249. Hammack, C. D. & Young, R. D. (1993). Nonprofits organization in a market Economy. New York: Jossey Bass. Hall, W. K. (1980), “Survival Strategies in a Hostile Environment,”   Harvard Business Review, 58 (5), 75-85. Ihlanfeldt, W. (1980). Achieving optimal enrolment and tuition revenues: A guide to modern methods of market research, student recruitment, and Institutional pricing. San Francisco: Jossey Brass Jaworski, Bernard J. and Ajay, K. Kohli (1993), “Market Orientation: Antecedents and Consequences.” Journal of Marketing, 57 (July): 53-70.  Kotler, P. & Fox, K. (1995). Strategic marketing for educational  institutions (Rd ed.). New Jersey: Prentice Hall. Lovelock, C. H. and Weinberg, C. B. (1978). Public and non-profit marketing comes of age. In G. Zaltman and T. V. Bonoma, Review of Marketing 1978, Chicago, American Marketing Association: 413-452  McInnes, W. (1965). A conceptual approach to marketing. In Cox, R.,  Alderson, W. & Shapiro, J.S. (Eds.), Theory in marketing.  Illinois, Irwin. Meek, L. V., & Wood, Q. F. (1997). The market as a new steering strategy for Australian higher education. Higher Education Policy. 10 (3/4), 253-274. Merriam, S. B. (1988). Case study research in education: A qualitative Approach. San Francisco: Jossey Brass.
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4. Access to Higher Education in Ghana: Role of Private Higher Educational Institutions
Authors: Isaac Owusu-Dankwa; Prof. P. R. Banerjee
Published: 24 Feb 2012
Article URL: https://mail.ijbed.org/details&cid=41
References: Addae-Mensah, Ivan.  (2001) ‘Matriculation Address’, in ‘Proceedings of the Matriculation of the University of Ghana’, University of Ghana Special Reporter No. 699,40, 4. Afsaruddin, Asma Islam in Contemporary World: The Fethullah Gülen Movement, Rice University, Nov 12-13, 2005. Ajayi, J.F. Ade, Goma, Lameck K.H. and Johnson G. Ampah (1996) The African Experience with Higher Education.  Accra, Ghana.  The Association of African Universities.2 Albrecht, D. and Ziderman, A. 1992.  Financing Universities in Developing Countries. The World Bank.  Altbach, Philip  G. editor.  (1999)  Private Prometheus: Private Higher Education and Development in the 21st Century. Contributors: Philip G. Altbach - editor. Publisher: Greenwood Press. Place of Publication: Westport, CT.  Atuahene, F.  (2008)  “Higher Education Finance in Ghana.”  International Higher Education, Number 50, Winter 2008   http://www.bc.edu/bc_org/avp/soe/cihe/newsletter/Number 50/p20  Effah, P. (2003) Ghana. In D. Teferra & P.G. Altbach (Eds.), African higher Education: An international reference handbook (pp. 338-349). Bloomington, IN: Indiana University Press. Fiske, Edward B.  (1996)  Decentralization of Education, World Bank Publications Girdwood, A. (1999) Tertiary Education Policy in Ghana. An Assessment 1988-1998. Washington D.C. World Bank. Government of Ghana (1991) White Paper on Reforms to the Tertiary Education System. Accra: GoG. Johnstone, D. Bruce, Arora, Alka and Experton, William.  (1998)  The Financing and Management of Higher Education:  A Status Report on Worldwide Reforms.  World Bank Kitaev, Igor  (1999)  “Private Education in sub-Saharan Africa: A re-examination of theories and concepts related to its development and finance.”  Paris:  International Institute for Educational Planning/UNESCO.  Levy, D.C. (2008) ‘Private Higher Education: Patterns and Trends’,  International Higher Education, Number 50, Winter 2008, p.7.  Levy, D.C. (1979)  The private-public question in higher education: Distinction or extinction?  Higher Education Research Group.  New Haven, CT: Yale University Press. Lugg, Rosemary, Morley, Louise, ad Leach Fiona.  (2007)  Working Paper 3:  A Profile of Participation in Higher Education in Ghana and Tanzania.  Widening Participation in Higher Education in Ghana and Tanzania: Developing an Equity Scorecard.  An ESRC/DfID Poverty Reduction Programme funded Research Project.  Massy, W.F.  (1996) Resource Allocation in Higher Education.  Ann Arbor: The University of Michigan Press. Morley, L., Leach, F., and Lugg, R. (2008) Democratising Higher Education in Ghana and Tanzania: Opportunity Structures and Capacity Challenges. [online] (cited 23 November 2008) Available from Mumba, Elizabeth C.  (2002)  “Education for all: Increasing access to education for girls in Zambia.”  A paper presented at the 2nd Pan-Commonwealth Forum on open learning 29th July – 2nd August, 2002, Durban South Africa. Nwamuo, Chris. (2000) “Increasing Access to Higher Education in Africa: Emerging Issues”. www.eaie.org/pdf/F31art7.pdf Roth, G.  (1987)  The Private Provision of Public Services in Developing Countries.  Washington D.C.: Oxford University Press.  Scanlon D. (ed.).  (1966)  Church, State and Education in Africa.  New York: Columbia University. Sherrill, L.J.  (1955)  The Gift of Power.  New York: Macmillan Publishing Co., Inc.    Teferra, D.  (1999)  “Financing African Higher Education.”  International Higher Education, Fall 1999.  
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5. Assessing productivity growth and technical efficiency in Spain's retail sector: An aggregate sectoral perspective
Authors: Justo de Jorge; Cristina Suarez
Published: 24 Feb 2012
Article URL: https://mail.ijbed.org/details&cid=42
References: Banker Rajiv D., Charnes Abraham, Cooper William W. (1984), Some models for estimating technical and scale inefficiencies in data envelopment analysis. Management Science; 30(2): 1078–1092. Barros Carlos P. Efficiency in Hypermarket retailing: A stochastic from frontier model. International Review of Retail Distribution and Consumer Research 2005; 15 (2):171-189.  Barros Carlos P., Alves Carlos A(2004), An empirical analysis of productivity growth in a Portuguese retail chain using Malmquist productivity index. Journal of Retailing and Consumer Services; 11(5):269-278. Charnes Abraham, Clark C.T., Cooper William W., Golany B.(1985) A development study of data envelopment analysis in measuring the efficiency of maintenance units in the U.S. air forces. Annals of Operation Research, 2:95-112 Charnes Abraham, Cooper William W., Rhodes E.(1978) Measuring the efficiency of decision making units. European Journal of Operational Research 1978; 2:429-444. Coelli Tim J. A guide to DEAP Version 2.1, a data envelopment analysis (computer) program. University of New England, Centre of Efficiency and Productivity Analysis 1996; Working Paper 96/08 Cullinane Kevin, Ji Ping, Wang T.(2005) The relationship between privatization and DEA estimates of efficiency in the container port industry. Journal of Economics and Business, 57:433-462 De Jorge, J.(2006) Regional regulation analysis of performance of Spanish retailing. International Journal of Retail & Distribution Management, 34 (10):773-793 De Jorge , J. (2008) “Productivity growth, technical progress and efficiency change in Spanish retail trade (1995-2004): a disaggregated sectoral analysis”. Journal of Retailing and Consumer Research. 18 (1): 87-103. Donthu N, Yoo B. (1998), Retail productivity assessment using data envelopment analysis. Journal of Retailing. 1998; 74 (1): 89-105. Dubelaar C, Bhargava M, Ferrarin D.(2002) Measuring retail productivity: What really matters?. Journal Business Research, 55: 417-426. Färe R, Grosskopf S, Lee W.(2001) Productivity and technical change: the case of Taiwan. Applied Economics, 33: 1911-1925. Färe R, Grosskopf S, Lovel, C.A.K.(1994) Production frontiers. Cambridge University Press, Cambridge. Färe R, Grosskopf S, Yaisawarng Su, Li Sung K., Wang, Z.(1990) Productivity growth in Illinois Electric Utilities. Resources and Energy, 12: 383-398. Gattoufi S, Oral M, Reisman A.(2004), Data envelopment analysis literature: A bibliography update (1951-2001). Socio-Economic Planning Sciences, 38: 159-229. Hjalmarsson L, Veiderpass A. (1992), Productivity in Swedish electricity retail distribution. Scandinavian Journal of Economics, 94 (Suppl.):193-205. Malmquist Sten. Index numbers and indifference surfaces. Trabajos de Estadística 1953; 4: 209–242 Price C. W., Weyman-Jones T.(1996) Malmquist indices of productivity change in the UK gas industry before and after privatisation. Applied Economics, 28: 29-39. Sellers-Rubio, R. and Mas-Ruiz, F.(2006), An empirical analysis of productivity growth in retail services: evidence from Spain, International Journal Service Industry Management. vol. 18; 1: 52-69 Shephard, R. W.(1970), Theory of Cost and Production Frontiers. Princeton Univ. Press, Princeton NJ. Silverman, B. W.(1986), Density Estimation for Statistics and Data Analysis. Chapman and Hall, London. Tulkens H, Van den Eeckaut P.(1995), Non-parametric efficiency, progress and regress measures for panel data: Methodological aspects. European Journal Operation Research, 80: 474-499 Walters D., Laffy D.(1996), Managing retail productivity and profitability. Macmilan Press, London. Wand M. P., Jones, M. C.(1994), Multivariate plug-in bandwidth selection. Computational Statistics, 9: 97–116.
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6. Where is the real craic? A resource-based view of authenticity in Irish pubs
Authors: Rodney C. Runyan, Ph.D.
Published: 24 Feb 2012
Article URL: https://mail.ijbed.org/details&cid=43
References: About Ireland. 2007 Information on the Irish State, retrieved on Aug. 5, 2007 at    http://www.irlgov.ie/aboutireland/eng/economy.asp Andrews, K.R. 1971. The concept of Corporate Strategy, Homewood, IL: Irwin. Barney, J.B. 1991. Firm resources and sustained competitive advantage, Journal of    Management, v17, 99-120. Barney, J.B., M. Wright and D.J. Ketchen. 2001. The resource-based view of the firm: Ten    years after 1991, Journal of Management, v27, 625-641. Bates, T. 1995. Analysis of survival rates among franchise and industry small business    startups, Journal of Small Business Management, 33 2, 26-36. Bitner, M.J. 1991. Servicescapes: The impacts of physical surroundings on customers    and employees, Journal of Marketing, 56April 57-71. Brown, S. and A. Patterson. 2000. Knick-knack paddy-whack, give a pub a theme,    Journal of Marketing Management, v16, 647-662. Cederholm, E.A. 2004. The use of photo-elicitation in tourism research- Framing the    backpacker experience, Scandinavian Journal of Hospitality and Tourism, v4,    225-241. Cohen, E. 1988. Authenticity and commodization in tourism, Annals of Tourism    Research, v15, 371-386. Costa, J.A. and G.J. Bamossy. 2001. Le parc Disney: Creating an ‘authentic’ American    experience, Advances in Consumer Research, v28, 398-402. Gottdeiner, M. 1997. The theming of America: Dreams, visions and commercial spaces,    Boulder, CO: Westview Press. Graham, C. 2001. Blame it on Maureen O’Hara: Ireland and the trope of authenticity,    Cultural Studies, 151 58-75. Groves, R., M. Solomon and N. Quilty. 2001. But is it true blue mate? Cross-cultural    perceptions of authenticity, Advances in Consumer Research, v28, 397.  Irishpubconcept.com. 2007. Guinness Brewing PLC, retrieved on July 30 at,    http://irishpubconcept.com/homepage.asp Kalnins, A. and K. J. Mayer. 2004. Franchising, ownership and experience: A study of Pizza    restaurant survival, Management Science, 5012 1716-1728. Knight, R.M. 1984. The independence of the franchiser entrepreneur, Journal of Small    Business Management,  22 2, 53-61. Koerner, B.I. 1997. Spreading the taste of Ireland, U.S. News and World Report,    v122, 15-17.  Lego, C., N. Wood, M.R. Solomon, D. Turley, M. O’Neill and B. Englis. 2002. Real or    replica? Deciphering authenticity in Irish pubs, Advances in Consumer    Research, v29, 45. Litz R. A. and A.C. Stewart. 1998. Franchising for sustainable advantage? Comparing    the performance of independent retailers and trade-name franchisees, Journal of    BusinessVenturing, 13, 131-150. Lu, S. and G.A. Fine. 1995. The presentation of ethnic authenticity: Chinese food as a    social accomplishment, The Sociological Quarterly, v36, 535-553. MacCannell, D. 1973. Staged authenticity: Arrangements of social space in tourist    settings, American Journal of Sociology, v79, 589-603. Mintel Market Reports. 1997. Themed Pubs and Bars, April, London: Leisure    Intelligence. Negra, D. 2001. Consuming Ireland: Lucky Charms cereal, Irish Spring soap and 1    800-shamrock, Cultural Studies, 151 76-97. Patterson, A. and S. Brown. 2007. Inventing the pubs of Ireland: The importance of    being postcolonial, Journal of Strategic Marketing, v15, 41-51. Peng, M. 2001. The resource-based view and international business, Journal of Management,    v27, 803-829. Peteraf, M. A. 1993. The cornerstones of competitive advantage: A resource-based view,    Strategic Management Journal, v14, 179-191. Priem, R.L. and J.E. Butler. 2001. Is the resource-based view as useful perspective for strategic    management research? Academy of Management Review, v26, 22-40. Pub Games .1995. The Economist, v337, Oct. 21 71-72. Santos, C. A. 2004. Perception and interpretation of leisure travel articles, Leisure Sciences,    v26, 393-410. Schmitt, B.H. 1999. Experiential marketing: How to get customers to sense, feel, think, act and    relate to your company and brands, New York, NY: The Free Press. Shaw, G.and A. Williams. 1994. Critical Issues in Tourism, Oxford: Blackwell. Shelton, A. 1990. A theater for eating, looking and thinking: The restaurant as symbolic space,    Sociological Spectrum, v10, 507-526. Srivastava, R. J., L. Fahey and H.K. Christensen. 2001. The resource-based view and marketing:    The role of market-based assets in gaining competitive advantage, Journal of    Management, v27, 777-802. Thompson, A.A. and A.J. Strickland. 1990. Strategic Management: Concepts and Cases,    Homewood IL: Irwin. Thompson, S. 2001. Introduction: Towards an Irish cultural studies, Cultural Studies, 151, 1    11. Walkup, C. 1997. Irish pubs pour pints of Guiness, store up golden guineas, Nations    Restaurant News, v31, 60-63. 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7. A User-Oriented Model of Automation for Pharmaceutical Sales Force for Better Productivity
Authors: Dr. Sunil Gupta; Ms. Darshana Pangal
Published: 24 Feb 2012
Article URL: https://mail.ijbed.org/details&cid=44
References: N.K.Jain “A Textbook of Forensic Pharmacy” Vallabh Prakashan 2003 Pg no. 252 Dimitris Dogramatzis “Pharmaceutical marketing A practical guide” A CRC Press book Pg 273 & 275 Reuters Business Insight healthcare “The Pharmaceutical Sales Force Outlook: Structures and strategies to maximize ROI and boost product uptake” 2003 A Report by Eye for Pharma “ Sales force effectiveness: getting it right” 2004  A Report by Eye For Pharma “Sales Force effectiveness: Selling Smarter” March 2005   Chihab Ben Moussa, “Supporting Sales representatives on the move: A study of the information needs  of Pharmaceutical sales representatives” (2005) A report by Scrips in partnership with Eyeforpharma “Sales force effectiveness” PJB publications (2005)    Emin Babakus, David W. Cravens “Removing Sales force Performance Hurdles” Journal of Business & Industrial Marketing, Vol. 9 No. 3, 1994, pp. 19-29, MCB University Press, 0885-8624A9 Eyeforpharma report  “Building a better pharma rep with mobile technologies” (2004)  Robert Enagel and Micheal Barnes “Sales force automation usage, effectiveness, and cost benefit in Germany, England and United States” Journal of business and industrial marketing vol 15 no 4 2000 pp 216-242 MCB university press Aashruti Kak “e-solutions for pharma sales”  Express Pharma 16-31st Oct 2007   Joseph P. Vaccaro  “Managing Sales Professionals: The Reality of Profitability” The Haworth Press Inc Pg 17 and 34 http://books.google.co.in/books?id=EHvEh6gYGJUC&printsec=titlepage&dq=sales+routing+and+scheduling+importance&source=gbs_toc_s&cad=1#PPA29,M1 Lauren Hertel “A Mathematical Programming Model for Scheduling Pharmaceutical Sales Representatives” (2004)
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8. New Insights into Store Brand Equity: a Model for Retailer's brands
Authors: Monica Gomez; Angel Fernandez; Luis RubioLuis Rubio
Published: 24 Feb 2012
Article URL: https://mail.ijbed.org/details&cid=45
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9. Marketing Culture, Psychology Wellness, Ethical Climate, Service Performance and Loyalty
Authors: Dr Andrew Musiime; Dr Joseph Ntayi; Musigire Samuel; Dr. Palto Ranjan Datta
Published: 24 Feb 2012
Article URL: https://mail.ijbed.org/details&cid=46
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