Knowledge
This topic currently groups 3 published articles across 2 issues.
Knowledge of Banking Services among Frontline Personnel and Quality of Service Delivery in the Nigerian Commercial Bank
Adeniji Adenike Anthonia • Akinbode James Olalekan
Volume 12 Issue 3 · 20 Apr 2018
Service quality is no doubt one of the criteria used by existing customers or potential customers to make decision of their continued patronage or choice of service…
Critical skills and knowledge to succeed in the township liquor retail industry
Andiswa P Mrasi • Roger B Mason • Albertina Jere
Volume 12 Issue 3 · 20 Apr 2018
The township market makes the largest contribution to liquor sales in South Africa, but growth, sustainability and success of this market is unsatisfactory. The sec…
Knowledge, Innovation and Organisational Effectiveness
Dr Benjamin Yemoh • Gladys Njoh
Volume 02 Issue 1 · 28 Feb 2012
This article deals with the indispensable role played by innovation and knowledge in improving the efficiency of an organisation. It discusses the methods used by an organisation to identify the wealth of knowledge depo…