Business Performance
This topic currently groups 3 published articles across 3 issues.
The impact of total quality management practices on business performance in the telecommunication sector
Michael Owusu-Kyei • George Oppong Appiagyei Ampong • Alex Antwi-Adjei
Volume 19 Issue 02 · 11 May 2025
Total Quality Management (TQM) has arisen as a reliable quality and performance method that can meet or even surpass the expectations of stakeholders. This technique is anticipated to improve organizational performance…
Exploring the innovative financing techniques of motor vehicle dealerships
Sipho Makgopa
Volume 13 Issue 04 · 02 Jul 2019
Motor vehicle dealership are confronted with an excessive competition and are resorting on innovative techniques to retain customers. The purpose of this paper is to identify different innovative financing techniques be…
The effects of ICT adoption on marketing capabilities and business performance of Indonesian SMEs in the fashion industry
Rini Setiowati • Hartoyo • Heny K. Daryanto • Bustanul Arifin
Volume 10 Issue 1 · 04 Nov 2015
The purpose of this paper is to investigate factors influencing the adoption of ICT among SMEs, to examine the influence of ICT adoption on marketing capabilities, and to analyze the influence of marketing capabilities…