Servicescape
This topic currently groups 2 published articles across 2 issues.
The effect of customer satisfaction in the betting shop on service quality: A UK perspective
Shaheda Akther • Palto Datta
Volume 19 Issue 02 · 08 May 2025
Purpose: This study aims to investigate the relationship between service quality and customer satisfaction within the context of betting shops in the United Kingdom. It does this by outlining the stringent regulations t…
Retailscape: An exploration of the relevant dimensions and their impact on consumer's behavioral intentions
Makarand Upadhyaya • Hatem Mohamed EL-Shishini • Waleed A. Aziz • Vijayesh Kumar
Volume 12 Issue 4 · 04 Jul 2018
Intangibility is a defining characteristic of services. The customer of a service offering is involved in an inexorable search for pre-purchase cues that can reduce his degree of perceived ri…